SHENZHEN WHALE VISION TECHNOLOGY CO., LTD
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1
Q:
Are you a trading company or manufacturer?
A:

1. Leading glass deep processing factory

2. 13 years of experience

3. OEM/ODM expertise

2
Q:
How to order?
A:

1. Your detailed requirements: drawings/quantity/or your special requirements.

2. Let's get to know each other better: We can provide your requirements.

3. Email us your formal order, payment.

4. We will incorporate the order into our mass production plan and produce according to the approved sample.

5. Packing & shipping

3
Q:
Do you provide samples for testing?
A:

We can provide free samples, but the shipping cost will be borne by the customer. 

4
Q:
What is your minimum order quantity?
A:

There is no minimum order quantity.

5
Q:
How long does a sample order take? How about a bulk order?
A:

Sample order: Usually within a week.

Bulk order: Usually takes 15~20 days depending on quantity and design.

6
Q:
Expander Module Failure & Data Gathering Panel Failure
A:

The common causes of a TTNR signal generating are:
• A recent power failure and battery fail that caused the panel to completely shut down
• A recent power failure that caused the panel to lose its date and time, which will stop the timer test being sent
• Poor Signal Strength
• Issues with the Sim Card (damaged)
• Willful or accidental damage to GSM Communicator antenna
• Damage and or faulty connected leader to panel and communicator
• Telecommunications company network problems
• No value in Sim Card
(Network Signal Issues or Network Outage)


7
Q:
How do you ship the goods, and how long does it take to arrive?
A:

We usually ship by sea / air freight/ International Express, and the arrival time depends on the distance.

8
Q:
What are your payment terms?
A:

T/T 100% in advance, or other payment methods.

9
Q:
Do you provide OEM/ODM services?
A:

Yes, we can customize.

10
Q:
Do your products have certificates?
A:

Yes, we have ISO9001/REACH/RoSH/GS/JIS Z certifications.

SHENZHEN WHALE VISION TECHNOLOGY CO., LTD